Need help: Philips 9050 cannot connect to HearSuite 2024.2

Volusiano said:
So @lamcom -> to summarize, your copy of HearSuite didn't work but reinstalling @pvc 's copy of his HearSuite works? Where did you get your copy of HearSuite in the first place? Did you record your HearSuite's version number and the one from @pvc to compare to see if they are different version numbers?
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below was the version which failed to connect to 9050:
1727321527981.png
The auto-updater keeps saying that my version was up to date. That was part of the reasons which fooled me. below is the courtesy version from @pvc :
1727321786875.png
 
pvc said:
Pfft; I need to update my firmware. I am one version back. I will see if I can find the command to check Noahlink Wireless 2 firmware version in Philips HearSuite.
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Hi @pvc,
I have downloaded the exe file and tried to open it, but Iam unable to open it. Can you please help me out with this.
Thanks
 
SRM said:
I have downloaded the exe file and tried to open it, but Iam unable to open it. Can you please help me out with this.
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Sure. I need a little more information. Which (.exe file) are we talking about?

ETA:Edit To Add; Okay I think we are talking about the HIMSA Noahlink Wireless Firmware Upgrade .exe file.

Don't run this unless you need it. Firmware Updates are destructive and can Brick the hardware device. I believe your problem may simply be a missing Noahlink Wireless driver because you plugged in your Noahlink Wireless before installing the fitting software which provides the necessary driver. See your other post, → Do we need to install any driver to use Noahlink Wireless?
 
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pvc said:
Yes, please read you PM/Conversation for information on how to find Philips HearSuite 2024.2
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Would it be possible to get the instructions to download 2024.2. Mine is stuck on 2024.1 as well.
 
Hi PVC, could i get instructions on how to download Hearlink 2024.2 please I have the same kind of issue as OP
 
Hi @fish99 Welcome;
Please read your PM/Private Message/Conversation for information on how to find Philips HearSuite 2024.2
 
Hi PVC, I got a new pair of 9050, could i get instructions on how to download Hearlink 2024.2. Thanks
 
I have the same issue with 2024.1 for my new Phillips 9050. I would appreciate if you could share with me the details of how to download Hearlink 2024.2. Thank you so much in advance.
 
lamcom said:
I just got a pair of Philips 9050 HAs. They have been programmed with my prescription in Costco. I have problem to connect them to HearSuite 2024.2 via Noahlink 2. The error message was “Instrument is not supported in the fitting software”. (Note that the Noahlink is recognized by HearSuite; Bluetooth turned off from cellphone; HAs were reset with Charger). Any ideas to share?
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nevermind , i didn't see page 2 of this topic
 
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