Remote care is for your Audiologist to start a remote fitting session for you. Your participation in the remote-care fitting session would involve connecting with your audiologist via a cell phone app, and then receive the fitting changes from your audiologist. When your audiologist is performing a remote fitting session, you don't need any hearing aid fitting software, and you don't need a hearing aid programming device like Widex PRO LINK. The remote changes are applied to your hearing aids by the cellphone App.the connection to Remote Care is ok
Have you Selected PRO LINK from the Compass GPS list of Available Interfaces and moved it to the Compass GPS list of Current Interfaces? here's a clip from DIY School Hearing Aids (v2.2) PDF File named (Fitting Instructions Widex Compass GPS);problem: the micro USB Prolink is not recognized by Widex Compass 4.8;
Whoops; I meant clip from DIY School Legacy Hearing Aids (v2.2) PDF File named (Fitting Instructions Widex Compass GPS);clip from DIY School Hearing Aids (v2.2) PDF File named (Fitting Instructions Widex Compass GPS);
USBLink is an old hearing aid programming device that uses legacy magnetic loop technology for data transmission. Don't use that, unless you have to.I reinstalled the
"USBLink driver": same result. What can I do?
Well, I do not find a PROLINK device in Device Manager. By the way, I am working with driver packages (Google, Sony) in order to manipulate Android mobiles. May be they are not compatible with Prolink? Is a standalone driver for Prolink available?Find your PROLINK device in Windows and check the status and driver;
- Start/Control Panel/Device Manager
I don't know what you are trying to accomplish with these driver packages??By the way, I am working with driver packages (Google, Sony) in order to manipulate Android mobiles. May be they are not compatible with Prolink?
Well there's a BIG CLUE!!I do not find a PROLINK device in Device Manager
You'll need to fully charge the Pro link and long press the silver button on it to turn it on.The example above shows exactly what I have done; but I use the ProLink with Micro USB cable; trying to test or connect Compass says no connection to ProLink possible. I tried another Micro USB cable: same result. Do I need another USB driver for Windows 11? What I am doing wrong?
View attachment 1101
You cannot use the remote care app. The remote care requires a professional account for using the cloud-based function of transferring changes to your hearing aids via an app. The design is such that only your Audiologist (with a professional account) can use it.I do not have sjuch an adaptor: so I have to be satisfied using the remote care app. Thank you for your efforts to help me!
Your path forward requires a complete Widex PRO Link including the necessary Bluetooth adaptor; or the industry-standard (Noahlink Wireless or Noahlink Wireless 2) which can be used without a Bluetooth adapter because it connects to your PC via USB cable. Though, the (Noahlink Wireless/Noahlink Wireless 2) option only works for the newest Widex models (Widex Moment and later).Why are you using PRO LINK in the first place? Noahlink Wireless or (Noahlink Wireless 2) is usually used because it is the Industry Standard.