Smart fit lost device

fohlan

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Hello, the day before yesterday I connected my two Nexia 9s to Smartfit and made some settings and saved them successfully. Yesterday I wanted to connect the devices again. However, Smartfit can only find one side. Not the other. BT on the cell phone is deactivated. The devices are in the charger and are taken out of the charger to connect. Batteries are all full. A separate user was created who also has a complete backup of the audiogram and original settings. What could be the reason for this? How do I get both devices back into my session.
 
Clip from DIY School Hearing Aids (v2.2) PDF FILE (Noahlink Wireless 2 – DIY User Guide);
You should be able to connect easily after you have;
  • Installed the fitting software first (before plugging-in Noahlink Wireless) to provide a driver.
  • Connected your Noahlink Wireless device via a USB port/non-USB hub.
  • Verified that your hearing aids do indeed support the Noahlink Wireless BLE protocol.
  • Prepped your hearing aids to enter fitting mode/off-on cycle.
  • Selected Noahlink Wireless as your programming device in the fitting software.
  • Turn Bluetooth off for any other connected-to-HA devices.
  • Taken the proper fitting software action (perhaps clicking a Connect option) to Connect the fitting software to your hearing aids.
HMm; Where are the hearing aids? Are they in your ears? Try putting your hearing aids right next to Noahlink Wireless to avoid signal interference.

Clip from DIY School Hearing Aids (v2.2) PDF FILE (02 How to Program your Hearing Aids);
While reading this paragraph, take notice (and comfort) of the fact that database sessions are never-ever- overwritten. There is a question of where to save Original Professional Settings? Save the Original Professional Settings as your first database session!! Some may suggest creating a separate client as a simple place to save the original settings. Heavy sigh,,, there is no need for creating a separate client! Your Original Professional Settings will always be available as the very first session. Important Tip: you may have to click an “>” expansion arrow to see multiple fitting sessions which potentially adds confusion for some ppl. Your first session is the logical place for storing the Original Professional Settings!
 
Thank you. Problem solved by myself. The devices were paired with the app once and then smart fit found BOTH devices again.
 
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