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Thank you so much! Please forgive me if this is a stupid question, but how do I get the software to recognize my hearing aids and the ConnectClip that I have? I have plugged them both into my computer, and Genie 2 doesn't "see" them. Thank you so much!

Hello. I would like the Oticon Genie 2 software for my Real One hearing aids and would be very appreciative if someone could help me with the link to download the software. Thank you!