Costco/Philips 9050 – low audio qualifies during phone calls

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lamcom

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I am experiencing difficulty hearing clear conversations during phone calls on my Philips 9050. The incoming call audio sounds muffled and lacks high tones. I am curious if anyone else has encountered this issue. My smartphone settings are listed below:
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lamcom said:
I am experiencing difficulty hearing clear conversations during phone calls on my Philips 9050. The incoming call audio sounds muffled and lacks high tones. I am curious if anyone else has encountered this issue. My smartphone settings are listed below:
View attachment 1047
Click to expand...
I regret that I omitted the information that my phone is a Samsung Galaxy S20 FE. The issue occurs when phone calls are connected to the Philips 9050 hearing aids via Bluetooth, not when the phone is held directly to my ear.

Additional observations include:
  1. When the same Samsung phone is connected to Jabra Enhance Pro 20 hearing aids via Bluetooth, the audio quality during phone calls is acceptable.
  2. The audio quality of the Philips 9050 via Bluetooth for multimedia (YouTube, news apps, music, etc.) is acceptable, except during phone calls.
I am uncertain whether I have a defective 9050 or if the settings are incorrect. I would appreciate it if anyone could share their successful Philips HearSuite settings.
 
You may need to perform this 3-step test cycle (over and over);
  • Change Phone settings
  • Save Phone settings to hearing aid settings and database
  • Test with a Phone call
  1. Maybe set the phone level up to +9dB and see how that sounds? Maybe too loud? Try another test cycle with a lower volume.
  2. The Mic/phone level is for hearing people next to you during a phone call. Ignore this setting for now and leave it for last.
  3. Sound perception, Try Fullest, Try brightest, Maybe somewhere in-between? Adjust and test, Adjust and test.
  4. Low frequency enhancement, how much Bass do you like? Adjust and test, Adjust and test.
When/If you like your adjusted phone call settings, it's time to Go get a partner to speak to you during a phone call. Now adjust your Mic volume so that you hear Both the person on the phone AND the person next to you.
 
Last edited:
pvc said:
You may need to perform this 3-step test cycle (over and over);
  • Change Phone settings
  • Save Phone settings to hearing settings and database
  • Test with a Phone call
  1. Maybe set the phone level up to +9dB and see how that sounds? Maybe too loud? Try another test cycle with a lower volume.
  2. The Mic/phone level is for hearing people next to you during a phone call. Ignore this setting for now and leave it for last.
  3. Sound perception, Try Fullest, Try brightest, Maybe somewhere in-between? Adjust and test, Adjust and test.
  4. Low frequency enhancement, how much Bass do you like? Adjust and test, Adjust and test.
When/If you like your adjusted phone call settings, it's time to Go get a partner to speak to you during a phone call. Now adjust your Mic volume so that you hear Both the person on the phone AND the person next to you.
Click to expand...
Thanks, I will try that.
 
lamcom said:
Thanks, I will try that.
Click to expand...
PVC, Thanks for your suggestions. I’ve tried everything, and I’m exhausted with options, but still no success. I’ve tried different settings in:
  • “Sound Perception”
  • “Low Frequency Enhancement”
  • “Phone Level”
  • Clearing the cache and data of the Samsung phone app.
  • Different settings in “Adapt sound” under Samsung’s “Hearing enhancements.”
Eventually, I borrowed a Pixel 7 for testing. Surprisingly, the phone call sound quality is fine. Now I’m confused. I had a pair of Jabra Pro 20 earlier, and they had no problem with phone calls on the same phone. So why are the 9050s not compatible with my S20 FE only on phone calls, when they’re fine for everything else? I’ve spent enough time on this issue. It is what it is. I’m going to upgrade my Samsung phone when a good deal comes along. Newer Samsungs have hands-free support for some hearing aids. Pixels are even more friendly for hearing aids, almost like iPhones. Plus, I saw that new Samsungs get 5 years of software updates, and Pixels get 7! My S20FE is stuck on Android 13. Android 16 will soon be released, featuring significant improvements to hearing aid functionality.
 
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